Overview

Sunelo provides a 2-year warranty covering all motors, controls, and components from the original purchase date. This warranty applies to the initial retail purchaser under normal use for as long as they own the product. Should any defect occur during the coverage period, we will repair or replace the affected item. Please note this warranty is non-transferable and applies only to custom-made products installed in their originally designated windows.

Qu'est-ce qui est couvert

The product is covered by a limited lifetime warranty under the following conditions:

  • Shipping damage, provided it is reported within 30 days of receiving the product.
  • Manufacturing or workmanship defects related to fabrics, motorization systems, or accessories, provided the product was properly installed and used in accordance with the manual.

Shipping Damage

If the product is damaged during shipment, please take photos of the package and contact us within 30 days of receiving the product. At our discretion, we will either replace the damaged product or repair it for free to ensure it remains in proper working condition.
Note: Please do not discard the packaging until you receive further instructions from us.

Manufacturing & Workmanship Defects

Si un défaut de fabrication est constaté pendant la période de garantie, nous proposerons les solutions suivantes :

  • Réparer le produit (gratuitement)
  • Remplacer le produit (gratuitement)
  • Rembourser le prix d'achat du produit

Nous garantissons la qualité de nos produits avec une protection complète sous garantie :

  • Systèmes de motorisation : garantie de 2 ans à compter de la date de livraison
  • Tissus, lames et ailettes : garantie de 2 ans couvrant la décoloration ou les dommages en conditions normales d'utilisation
  • Supports et composants : garantie de 2 ans contre les défauts de matériaux

Avis important : Cette garantie couvre uniquement les défauts survenant dans des conditions normales d'utilisation. Elle ne s'applique pas aux dommages causés par une mauvaise installation, des accidents ou une utilisation inappropriée. Pour toute question ou besoin d'assistance, notre équipe de service client est prête à vous aider.

What is Not Covered

Normal wear and tear:

  • Discoloration or cracking of plastic components
  • Fading of fabrics, slats, or vanes
  • Natural variations in wood/bamboo grain and texture
  • Warping of wood slats in high-humidity environments

* Material aging tests conducted under accelerated laboratory conditions

Non-Covered Scenarios:

  • Improper installation, operation, or cleaning methods
  • Unauthorized modifications or alterations
  • Accidental damage or misuse
  • Exposure to harsh environments (e.g. coastal areas)
  • Damage from pets, insects, or unforeseen accidents
  • Natural disaster-related damage

Sunelo Extended Warranty Service

Enhance your protection beyond the standard warranty with our extended motor warranty for all our products.

Extended Coverage Options:

  • Extend to 3 Years: $29.99
  • Extend to 4 Years: $39.99
  • Extend to 5 Years: $49.99

Important Notes:

  • When purchasing multiple products, extended warranty coverage applies only to the specifically purchased motor. To cover all motors, please add this service for each product separately.
  • If the original motor model is discontinued, we will repair it or provide a compatible replacement to maintain full functionality.
  • *Sunelo reserves the right to modify this policy and retains final interpretation authority.

The extended warranty period begins from your original purchase date.

How to Obtain Service

If you encounter any operational issues or suspect a manufacturing defect in your Sunelo product, our support team is here to help. Reach out to us through your preferred channel:

📞 Phone/WhatsApp: Sunelo Phone Number

📩 Email: Sunelo Email

And any other contact details

Our support team is ready to assist you with troubleshooting, warranty claims, and any product-related inquiries:)